PLANNED SERVICE / REVIEW SUMMARY

Refunds and cancellation.

This is the proposed approach for the future assessment service, prepared for review. It is not an active commercial policy, does not replace accepted terms for any existing test order, and must be finalized before real orders are accepted.

Before and during review

Before human review begins, a customer would be able to request a full refund. After review begins but before completion, cancellation and refund requests would be assessed individually based on the work completed, circumstances and applicable law.

After delivery

Completed personalized assessments would generally be nonrefundable for a change of mind. Errors, missing purchased content, material service problems, reports inaccessible because of a Visovanta technical failure, and refunds required by law would still be considered for an appropriate correction or refund.

Charges and delivery problems

Verified accidental duplicate payments and incorrect charges would be refunded. If an explicitly guaranteed deadline recorded for the order were missed, the customer could request a full refund even after review began. The ordinary under-24-hour estimate is not a guarantee; a delay can still be raised for review.

Unsuitable photographs would prompt an explanation and a same-order replacement request, not another assessment charge. If replacement is not practical, the customer could contact Support to discuss the problem and an appropriate remedy.

How to ask for help

For refund, cancellation or payment concerns, email yonathanmgarcia776@gmail.com. Do not send facial photos, card details, passwords or sign-in codes. Necessary transaction and ownership checks would come before a decision; an order reference or email alone would not authorize access or a refund.

Refund processing would be manual through the payment provider. A request or approval is not confirmation that funds have been returned. No automatic refund, response time or refund-processing time is promised. Applicable consumer rights and payment-provider dispute rights would remain unaffected.

See planned digital delivery. No physical goods, shipping or physical returns are offered.